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Terms of Service

Last updated: January 1st, 2025

1. Introduction

These Terms of Service ("Terms") govern your access to and use of vuzzion.com (the "Service"), operated by Illidy ("we," "us," or "our"). By using the Service, you agree to these Terms. If you disagree with any part of the Terms, you may not access the Service.

2. Definitions

  • "Platform": refers to vuzzion.com and all its features
  • "User": any person or entity with a registered account
  • "Organization": a workspace created within the Platform
  • "Integration": connection with third-party services (systeme.io, Stripe)
  • "Subscription": paid access to the Platform's features

3. Account Registration

3.1. Account Creation

  • You must provide accurate and complete information
  • You are responsible for maintaining account security
  • You must be at least 18 years old
  • You must have legal authority to bind your organization to these Terms

3.2. Account Types

  • Free Trial: 14-day access to all features
  • Professional: Full access to basic features
  • Business: Advanced features and priority support
  • Enterprise: Custom solutions for large organizations

4. Subscription and Payment

4.1. Pricing

  • Prices are displayed in euros (EUR)
  • Billing occurs monthly or annually
  • Prices may be modified with 30 days notice
  • Taxes are calculated based on your location

4.2. Payment Terms

  • Payments are processed through Stripe
  • Subscriptions auto-renew unless cancelled
  • Refunds are processed according to our refund policy
  • Failed payments may result in service interruption

5. Platform Usage

5.1. Authorized Use

  • Use the Platform for legitimate business purposes
  • Respect usage limits associated with your subscription
  • Maintain accurate and up-to-date contact information
  • Follow security best practices

5.2. Prohibited Activities

  • Reverse engineer the Platform
  • Access the Platform through unauthorized means
  • Share access credentials
  • Violate any applicable laws or regulations
  • Interfere with Platform operation

6. Data and Integrations

6.1. systeme.io Integration

  • You must have valid systeme.io credentials
  • You are responsible for maintaining API access
  • We sync data according to your configuration
  • Data accuracy depends on source data

6.2. Stripe Integration

  • Payment processing follows Stripe's terms
  • We do not store payment information
  • Transaction history is available through Stripe
  • You must maintain valid payment methods

7. Service Level Agreement

7.1. Availability

  • Target uptime: 99.9%
  • Scheduled maintenance with advance notice
  • Emergency maintenance when necessary
  • Status updates by email

7.2. Support

  • Email support: response within 24 hours
  • Priority support for Business and Enterprise plans
  • Documentation and knowledge base access
  • Training sessions for Enterprise customers

8. Intellectual Property

8.1. Our Rights

  • Platform code and design
  • Documentation and training materials
  • Logos and trademarks
  • Feature improvements and updates

8.2. Your Rights

  • Your business data
  • Custom configurations
  • Integration settings
  • Generated reports

9. Termination

9.1. By Users

  • Cancel subscription at any time
  • Download your data before account closure
  • Remove integrations and API access

9.2. By Us

  • Violation of Terms
  • Extended payment failure
  • Suspected fraudulent activity
  • Legal requirements

10. Liability and Warranty

10.1. Limitation of Liability

  • Service provided "as is"
  • No guarantee of uninterrupted service
  • Not liable for third-party service issues
  • Maximum liability limited to subscription cost

10.2. Indemnification

  • You indemnify us against claims from:
    • Your use of the Platform
    • Violation of Terms
    • Third-party service integration issues

11. Changes to Terms

  • We may modify these Terms
  • Notice provided 30 days in advance
  • Continued use implies acceptance
  • Option to terminate if you disagree

12. Governing Law

  • Terms governed by French law
  • Disputes resolved in Lille courts
  • Mandatory arbitration for international users
  • Class action waiver

13. Contact

For any questions regarding these Terms:

  • Email: hi@vuzzion.com
  • Address: 76 rue Marguerite Yourcenar, 59 800 LILLE, France